Ticket Tags | Tazk Help

Q: How do I set up tags?

On a ticket, type into Tags in the right-hand column and press Enter. A new word becomes a new tag; an existing one is offered as you type. In the queue, pick Any tag to see only tickets with those tags — and save it as a view if you use it often. To tag many tickets at once, tick them in the queue, type a tag (or pick one to remove) in the bar that appears, and click Apply. In Setup › Tags, give a tag a colour, rename it, merge two tags that mean the same, or delete one.

How do I use tags on tickets in Tazk Service Desk?

Your team’s own labels on tickets — “VIP”, “refund risk”, “Diwali rush” — to find, sort, automate and report on them. Request types and stages say what a ticket is and where it is. Tags are everything else your team wants to remember: a VIP customer, a refund risk, a festive-season rush, a product batch. They are for your team only — customers never see them.

How do I set up tags?

On a ticket, type into Tags in the right-hand column and press Enter. A new word becomes a new tag; an existing one is offered as you type.
In the queue, pick Any tag to see only tickets with those tags — and save it as a view if you use it often.
To tag many tickets at once, tick them in the queue, type a tag (or pick one to remove) in the bar that appears, and click Apply.
In Setup › Tags, give a tag a colour, rename it, merge two tags that mean the same, or delete one.

Tazk Service Desk — Tags on a ticket — type to add, × to remove — Tags on a ticket — type to add, × to remove

Tazk Service Desk — Tags in the queue: filter by tag, or tick tickets to tag them together — Tags in the queue: filter by tag, or tick tickets to tag them together

Tazk Service Desk — Setup › Tags: colours, renaming, merging and deleting — Setup › Tags: colours, renaming, merging and deleting

Tags in automation, reports and the API

Automation — use “Has a tag” as a condition, and “Add a tag” / “Remove a tag” as actions (Setup › Automation). For example: when a ticket is created and has the tag VIP, set priority to Urgent.
Reports — “By tag” shows tickets created, resolved and the average time to resolve for each tag.
API and webhooks — tickets carry their tags; your systems can set them and filter by them.

Common questions

Are “VIP” and “vip” two tags?

No — the same word in different cases is one tag.

What happens when I rename a tag to another tag’s name?

They merge into one: every ticket keeps a single copy.

How many tags can a ticket have?

Up to 10.

Does deleting a tag change the tickets’ history?

No — the tag comes off every ticket, but the history still shows when it was added or removed.