How do I record how a ticket was resolved in Tazk Service Desk?
The list agents pick from when they resolve a ticket — so reports can show how requests end. When someone marks a ticket resolved, they pick how it ended: Fixed, Part replaced, Information provided… Reports group by it, so you can see what your support work really is.
How do I set up resolutions?
- Go to Setup › Resolutions.
- Rename one by clicking into it, or add your own.
- Switch off the ones your business never uses.