Question 1

How do you charge for payroll?

Accepted Answer

Most customers choose a per-employee, per-month model so costs scale with active staff. If your headcount fluctuates seasonally, billing automatically adjusts with adds/removals each month. This keeps costs aligned with actual usage without complicated reconciliations.

Question 2

What’s included in the base plan?

Accepted Answer

You get core pay runs, payslips, attendance/policy mapping, standard registers and summaries, and bank payout files. Self-service for employees and admin roles is included so HR isn’t buried in routine requests. As your needs grow, you can add advanced attendance, scheduling, approvals, or deeper analytics.

Question 3

Are there setup or onboarding fees?

Accepted Answer

Simple implementations are usually covered in subscription onboarding. If you have multiple locations, historical data clean-up, or complex component mappings, there may be a one-time fee to accelerate migration and a short parallel run. You’ll get a clear plan before any charges.

Question 4

Do you offer monthly and annual plans?

Accepted Answer

Yes. Monthly offers flexibility for smaller teams or pilots, while annual provides savings and predictable budgeting. You can switch at renewal and keep all data, settings, and user accounts intact.

Question 5

How does billing work when our headcount fluctuates?

Accepted Answer

Billing reflects active employees processed in that cycle. When staff join or leave, the next month’s invoice updates automatically, and you can review changes in an activity or audit log. This helps finance reconcile costs with actual payroll runs.

Question 6

What add-ons might increase the price?

Accepted Answer

Optional modules include enhanced attendance options, multi-level approvals, extended reporting, and custom integrations. They’re turned on only when needed, and you can test them during a pilot to confirm fit before committing long-term.

Question 7

Is support included, and what are the SLAs?

Accepted Answer

All plans include in-app and email support. Higher tiers add faster response targets, onboarding assistance, and periodic account reviews—especially useful near statutory deadlines or payroll cutoff. You’ll receive documented SLAs during sign-up.

Question 8

What payment methods do you accept?

Accepted Answer

Most customers pay via bank transfer, UPI, or card through supported gateways. Invoices are issued in INR by default, and receipts include tax breakdowns where applicable. If your procurement process needs POs or special formats, we can accommodate that.

Question 9

Are taxes included in the price?

Accepted Answer

Subscription prices are typically quoted before taxes. Applicable indirect taxes appear on each invoice so finance can book them correctly. If your organization needs specific invoice fields, let us know during onboarding.

Question 10

Can we try before buying?

Accepted Answer

Yes. A pilot lets you run a sample pay cycle with your actual components and policies. You can validate payslips, registers, and bank files end-to-end and proceed confidently once results match your expectations.

Question 11

How long is implementation for a typical team?

Accepted Answer

Small teams often complete setup within a few days once policies and inputs are ready. Larger or multi-location organizations may take a few weeks with a parallel run to verify corner cases like retro pay and complex allowances.

Question 12

What happens if we cancel Payroll?

Accepted Answer

You retain access until the end of the billing period and can export your data beforehand. If you come back later, your core settings can be restored quickly, reducing re-implementation time.

Question 13

Do you offer discounts?

Accepted Answer

Annual commitments and larger employee counts usually unlock discounts. We also review special pricing for education and nonprofits; a quick conversation with sales can confirm eligibility.

Question 14

Can we cap or smooth monthly costs?

Accepted Answer

If you have seasonal spikes in temporary staff, talk to us about plan options that smooth short-term peaks. This helps avoid budget surprises during festival seasons or large projects.

Question 15

Do you support custom contracts or procurement requirements?

Accepted Answer

Yes. We can work with vendor onboarding, security reviews, and enterprise terms. If you need specific clauses, data processing addendums, or invoice formats, procurement can coordinate those during evaluation.

Compare Plans billing in Annual	Starter Free Get Started	Essential ₹4200 /year ₹5250/year Start Free Trial	Essential+ ₹8400 /year ₹12000/year Start Free Trial	Comprehensive ₹15600 /year ₹24000/year Start Free Trial	Enterprise Contact Us Contact Us
Basic Limits
User Counts	Upto 5 user	Upto 10 user	Upto 50 user	Upto 100 user	Unlimited users
Locations	1 Location	3 Locations	10 Locations	Unlimited Locations	Unlimited Locations
Core Features
Web Portal Access
Mobile App
GPS Attendance
Payroll Process
Shifts
Intuitive Calendar
Attendance Modes
Selfie Attendance
Wi-Fi and QR Attendance
Live Location
Travel History
Engagement & Requests
Announcements
Salary Advances
Expense Claims
Employee Management
Employee Verification
Employee Documents
Policies & Compliance
Multiple Leave Policies
Multiple Attendance Policies
Tax Compliances
Approval Processes
Integrations
Email Integration
SMS Integration
WhatsApp Integration
Customization & Extras
Custom Themes
Chats
Kiosk Face Detection Login

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Frequently asked questions

Frequently asked questions