Question 1

What counts toward my plan limits?

Accepted Answer

Plan limits depend on users and features. Some tiers also include asset count ranges. For example, a team tier might include up to a set number of assets and a set number of view-only seats. The plan table lists the exact numbers. If you outgrow limits, you can upgrade in a few clicks.

Question 2

Can I change plans later?

Accepted Answer

Yes, from Settings → Subscriptions. Moving to a bigger plan starts at once, and the unused value of your current plan comes off its price, shown before you confirm. Moving to a smaller plan starts at your next renewal, once your users fit its user limit. Your data and settings stay intact across changes.

Question 3

Do you offer a free trial?

Accepted Answer

Yes. You get full features for 14 days, including mobile scanning, audits, maintenance, and reports. You can invite teammates during the trial. When you subscribe, your data, users, and settings carry forward. If you decide not to continue, you can export your records.

Question 4

Do I need a credit card for the trial?

Accepted Answer

No. You can start without a card. Add payment only if you choose a plan. We send reminders before the trial ends so you can decide without pressure. Your access remains the same during the trial period.

Question 5

What happens when the trial ends?

Accepted Answer

You can pick a plan and continue work without interruption. If you do not subscribe, the account is read-only for 14 days — you can still sign in, view and export — and then locked. We keep your data for 90 days after the lock: pay in that time and everything opens again at once, or ask us for an export.

Question 6

How are add-ons billed?

Accepted Answer

Add-ons, such as extra users, are billed monthly, while your plan is billed yearly; each payment gets a GST invoice that lists the charge and the period it covers.

Question 7

Do you charge for view-only users?

Accepted Answer

Some tiers include a pool of view-only users at no extra charge. Higher tiers include larger pools. If you need more, you can buy additional view-only packs. View-only users cannot edit records, which helps you control risk and cost.

Question 8

Are there discounts for nonprofits or education?

Accepted Answer

Yes. Eligible organizations can request a discount during signup or by contacting sales. We may ask for documentation to confirm status. Approved discounts apply to new and renewing terms while eligibility remains. We share the final rate before you pay.

Question 9

Do you offer volume pricing?

Accepted Answer

Yes. Larger teams can request tiered pricing. We look at expected users, features, and support needs. Annual terms with volume often include onboarding sessions and a dedicated contact. Ask sales for a quote, and we will provide a written offer you can review.

Question 10

How do refunds work?

Accepted Answer

Once a paid period has started — a plan's year, or an add-on's month — we do not refund it in cash or refund unused time; anything we agree we owe you is given as extra days on your plan. We do refund in cash a duplicate charge, a payment for a plan we could not activate, TDS on request, and the unused whole months if we stop the product or a major paid feature during your year. We always show renewal dates and send reminders in advance.

Question 11

Can I pay by invoice instead of card?

Accepted Answer

Yes, for annual contracts above a set minimum. We accept bank transfers and standard net terms on approval. You receive a PDF invoice with line items and tax details. We activate service on receipt or upon agreed terms.

Question 12

What taxes apply?

Accepted Answer

Taxes depend on your billing address and local rules. The checkout page shows an estimate before you confirm. Invoices list tax amounts and any registration numbers required by your region. If you update your address, taxes adjust on the next bill.

Question 13

Is onboarding help included?

Accepted Answer

All plans include import templates and basic guidance. Team and enterprise tiers include live sessions that cover import, labels, roles, and the first audit. We share a short plan for your first 30 days so you reach value quickly. You keep access to recordings for later training.

Question 14

Do you lock me into a contract?

Accepted Answer

Plans run for 12 months, billed yearly, and renew on the anniversary date; there are no monthly plans at present (add-ons, such as extra users, are billed monthly). We show renewal dates on the billing page and send reminders. You can turn off auto-renew at any time and keep using the plan until the year ends; we do not end a paid year early.

Compare Plans Billing in Annual	Essential ₹5988 /year 20% OFF ₹7485/year Start Your Free Trial	Essential+ ₹11988 /year 30% OFF ₹17126/year Start Your Free Trial	Comprehensive ₹23988 /year 35% OFF ₹36905/year Contact Us
Plan limits
User Count	10	20	50
Locations	5	10	30
Assets Counts	250	5000	Unlimited
Mobile App	10	Yes	Yes
Features
Web Portal Access
Gio Tagging
Intuitive Calendar
Rentals And Tenants
Insurance Management
Warranty Management
Service Due Control
Subscriptions Control
Announcements
Alerts and Reminders
Automated Audits
Approval Processes
Barcode Scanning Via Mobile App
Depreciation Tracking
Email Integration
SMS Integration
Whatsapp Integration
Customize Themes
Chats
Basic Features
Compliance Filings
Custom Renewals

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CRM

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Frequently asked questions

Frequently asked questions