Why does Tazk say my leads have stopped arriving?
Tazk watches each lead source that has been sending leads steadily, and warns when it goes quiet for longer than usual (at least two days). The most common reason is on the ad side: the ads ended, were paused or ran out of budget. Check Meta Ads Manager or Google Ads first. Then open Integrations → All Connections → Connected accounts and click Check now to see if anything is wrong on the Tazk side.
Where will I see the warning?
- On Integrations → All Connections, the source's card says Leads have stopped arriving.
- On Connected accounts, a line New leads from … names the Page or source and the day of its last lead.
- Your administrators get one notification, once per silence, not every day.
The warning clears by itself as soon as a new lead arrives.
What should I check first?
- Are the ads still running? Look for ads that ended, were paused, were rejected or ran out of budget.
- Is the lead form still attached to the running ads?
- For Facebook: is the Page still ticked under Receive leads on Connected accounts?
What does each connection message mean?
| Message on Connected accounts | What to do |
|---|---|
| … is no longer reachable — Facebook says the Page does not exist or Tazk lost access | The Page was deleted or unpublished, or the person who connected lost their role on it. Reconnect Facebook with an account that manages the Page, or untick it. |
| Facebook stopped sending leads from … | Click Refresh accounts. If the message stays, click Reconnect on the Facebook card. |
| Facebook asks you to sign in again by … | Click Reconnect on the Facebook card before that date. Facebook stops sharing your Pages' data 90 days after the last sign-in. |
| The Facebook sign-in has expired or was removed | Click Reconnect and sign in again. |
| This Page is also ticked in another Tazk account, so its leads are held back | Untick the Page in one of the two accounts. |
| Google sent a different key from the one shown here (Google lead forms page) | Paste the key from Tazk into the lead form again, or issue a new key and paste that one into every form. |
| Webhook paused (Google lead forms page) | Click Resume. |
Note: If your business uses Leads access in Meta Business Suite, make sure Tazk is still on the list of CRMs allowed to receive leads. If it was removed, Facebook stops sending leads to Tazk even though the connection looks fine.
What if everything looks fine?
If the ads are running, Check now shows every line as Ready and still no leads arrive, contact Tazk support. Tell us the Page or form name and the day of the last lead you received.